Imerys Customer Service Contacts

Customer Service Center
(U.S./Canada except for customer service issues related to Gouverneur, New York plant)
Business hours: 8:30 AM - 5:00 PM EST Monday through Friday.

Imerys - 100 Mansell Court East, Suite 300 - Roswell, GA 30076 - USA
Phone: 1 888 277 9636
Fax: 1 770 645 3631

To Email an order or contact customer service: PMCS.IND@imerys.com

If an order is received between 5:00 PM Friday and 8:00 AM Monday, the order will be acknowledged by 8:00 AM Tuesday.

To request a sample, click here

To request a Certificate of Analysis (COA): email PMCS.IND@imerys.com
Orders received by phone, email or fax will be acknowledged during regular business hours within 24 hours of receipt.

Customer Service (New York)
Business hours: 7:00 AM - 4:00 PM EST Monday through Friday.

Imerys - PO Box 479 - Gouverneur, NY 13642 - USA
Phone: 1 800 258 5880 or 315 287 0780
Fax: 1 315 287 1477

Response time for inquiries is two business days.

Customer Service (Mexico)
Imerys - Km. 31.5 Carr. Tlalnepantla-Cuautitlán, Col. Loma Bonita 54800, Cuautitlán, México

Hilda Capulin
Phone: (52-55) 5872 0206 Ext 103
Fax: (52-55) 5872 7061
Email: hildacapulin@imerys.com

Response Time: 2 working days